GitKraken fails with XAUTHORITY error (Ubuntu 18.10)
Metadata
Current evaluation
User reports GitKraken snap won't start on Ubuntu 18.10 (Electron XAUTHORITY warning, ~/snap/gitkraken/138 not a directory) and asks for a configurable snap data dir plus a store 'Report Bug' button; untriaged, no maintainer response.
Suggested action: close not a bug
Reason: The failure is not in snapcraft: the quoted 'cmd_run.go:521: WARNING: XAUTHORITY ...' and 'cannot create user data directory: /home/william/snap/gitkraken/138' messages come from GitKraken's own Electron app inside the third-party (Axosoft) snap, and a search for 'gitkraken' across snapcraft's commit history returns no matching commits — snapcraft only builds/publishes snaps, it does not ship this one. The two asks in the body are likewise out of scope for this repo: relocating the ~/snap data directory to $SNAP_USER_DATA is a snapd/conf confinement design decision (snapcraft has no say), and the '[Report Bug]' button on store pages belongs to the store website, not the packaging tool. The issue should be redirected to the GitKraken snap publisher and snapd.
Evaluated by: mr-cal-bot
Issue body
Evaluation history
| Date | Model | Scores | Action | Summary |
|---|---|---|---|---|
| stealth/space-bunny-alpha |
Impact:
20
Quick Win:
5
Complexity:
35
Confidence:
68
Actionability:
35
|
close not a bug | User reports GitKraken snap won't start on Ubuntu 18.10 (Electron XAUTHORITY warning, ~/snap/gitkraken/138 not a directory) and asks for a configurable snap data dir plus a store 'Report Bug' button; untriaged, no maintainer response. | |
| stealth/space-bunny-alpha |
Impact:
12
Quick Win:
1
Complexity:
72
Confidence:
68
Actionability:
30
|
close not a bug | GitKraken snap won't start (XAUTHORITY warning, ~/snap/gitkraken/138: Not a directory); also asks for a configurable snap data dir and a store bug-report button. Unlabeled, no maintainer response. | |
| stealth/space-bunny-alpha |
Impact:
48
Quick Win:
15
Complexity:
45
Confidence:
78
Actionability:
55
|
needs triage | GitKraken will not start on Ubuntu 18.10, reporting an XAUTHORITY warning and ~/snap/gitkraken/138: Not a directory; this unlabeled report has no maintainer triage. | |
| qwen/qwen3.8-27b |
Impact:
10
Quick Win:
6
Staleness:
95
Complexity:
40
Confidence:
70
Support Request:
75
|
close stale | GitKraken snap fails to launch on Ubuntu 18.10 with an XAUTHORITY warning and a user-data-directory error; reporter asks for a configurable snap home path. Unlabeled, zero comments, no maintainer activity in ~7 years; the failure is snapd/app-side, not snapcraft. | |
| qwen/qwen3.6-35b-a3b |
Staleness:
100
Complexity:
20
Confidence:
90
Support Request:
60
|
close stale | GitKraken fails to launch on Ubuntu 18.10 due to XAUTHORITY and snap directory path errors. User requests configurable snap home paths and better bug reporting UI. | |
| qwen/qwen3.6-35b-a3b |
Staleness:
98
Complexity:
20
Confidence:
95
Support Request:
80
|
close stale | User reports GitKraken snap fails to launch on Ubuntu 18.10 due to XAUTHORITY warning and snap directory creation errors. Requests configurable snap home path. Unresponded to for over seven years. | |
| qwen3.6-35b-a3b-mtp-q6 |
Staleness:
100
Complexity:
15
Confidence:
95
Support Request:
65
|
close stale | GitKraken snap fails to launch on Ubuntu 18.10 due to XAUTHORITY and snap directory path errors. Unlabeled, no maintainer response, inactive for over 7 years. |
Update history
| Date | Change |
|---|---|
| created |
Related issues
No related issues found above the similarity threshold.